Versand

Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Once your order has been processed, you will receive a confirmation email with your tracking details.

Shipping Times
Estimated delivery time is 7–15 business days, depending on your location.

Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays, customs processing, or high-demand periods.

Shipping Costs
Shipping costs (if applicable) will be calculated and displayed at checkout before completing your order.

We may offer free shipping promotions from time to time.

Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to logistics, weather conditions, or customs clearance. We appreciate your patience in such cases.

Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages
Once your package has been handed over to the shipping carrier, we are not responsible for lost or stolen items. If you experience an issue, please contact the carrier directly.

Customs, Duties & Taxes
Depending on your country, your order may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer.

Contact
If you have any questions about your shipment, please contact us at support@thesonovia.com and we’ll be happy to assist you.