Refund policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at support@thesonovia.com.
Returns must be requested before sending any items back. Items sent without prior approval will not be accepted.
If your return is approved, we will provide you with instructions on how and where to send your package.
Return Shipping Costs
For orders within the United States, return shipping may be covered depending on the case.
For all international orders (outside the United States), return shipping costs are the responsibility of the customer.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@thesonovia.com so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g. food, flowers, plants)
- Custom or personalized products
- Personal care goods
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions about your item, please contact us at support@thesonovia.com.
Exchanges
The fastest way to receive a replacement is to return your item and, once the return is approved, place a new order.
European Union – 14 Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
Items must still be in their original condition: unused, with tags, and in original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@thesonovia.com.
